Your merchandise order will ship within 5-10 business days from our distribution center. Super Saver is an additional 5-8 business days in transit from the ship date. Standard Ground delivery is an additional 1-8 business days in transit from the ship date. Ground shipments may be shipped by FedEx or the USPS. You may select expedited delivery of 3 Day Select, Second Day Air or Next Day Air during checkout. With these selections, in-stock merchandise will ship the same day with a FedEx delivery guarantee. All orders placed after 2:00 p.m. Eastern Time will be processed the following business day. Shipping charges are calculated based on real-time FedEx rates. Saturday and Sunday are not recognized as business days according to FedEx guidelines.
Unless otherwise noted on product pages, we ship internationally to Australia, Brazil, Canada, Caribbean Netherlands, Colombia, France, Germany, Japan, Mexico, Netherlands, New Zealand, Spain and United Kingdom.
Promotional codes are not valid on international orders.
Promotional codes are for shipping only, not returns.
Please note: All international orders are shipped with duties and taxes unpaid. The recipient is responsible for all duties and taxes upon receipt.
We have a 30-Day Hassle Free Return Policy and our goal is to make your return simple and easy. We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we want to fix it. Simply return the form included with your package along with any item from your order in original condition (with tags) for a refund or exchange. If returning defectively manufactured merchandise, please contact our customer service team to arrange for the return/exchange.
Note: To receive an exchanged item more quickly, return your item(s) for a refund and place a new order today. You will be responsible for shipping fees associated with the return/exchange. The method of shipping the item(s) back to us is your choice; we recommend you receive a tracking number when returning your package to ensure proof of delivery. Please note there will be an additional shipping charge for the new package if you request an exchange. It will take 2-10 business days from the date received for the refund to appear on your credit card statement. If requesting an exchange, it may take up to 10 business days for your new order to ship.
Please send domestic returns to: ShopRockettes.com Returns, Attn: William Penn, 486 87th Street Brooklyn NY 11209. International returns must refer to the section above. Personalized and collectible items are non-refundable and cannot be returned or exchanged.