FAQ

The ShopRockettes.com Customer Service Center would be happy to assist you. Feel free to call 315-563-31779 during business hours to place your order by phone.

STANDARD:  Your merchandise order will ship within 5-10 business days from our distribution center in Brooklyn, NY. Standard ground delivery is an additional 1-8 business days in transit from the ship date.

EXPEDITED:  If customer desires an expedited delivery 3 Day Select, Second Day Air or Next Day Air must be selected during checkout. With these selections, in-stock merchandise will ship the same day with a FedEx delivery guarantee.All orders placed after 2:00 p.m. EST will be processed the following business day.

If you need to change or cancel your order, please call our ShopRockettes.com Customer Service Center at 315-563-3179or email us through the Contact Us page on the website. If you send us an email or leave a message, please reference your order number, your name and the best method to contact you.

Please Note: Once your order has reached a certain point in our processing procedure we may not be able to change or cancel your order. Please notify Customer Service As Soon As Possible for changes or cancelations.

STANDARD:  Your merchandise order will ship within 5-10 business days from our distribution center. Standard ground delivery is an additional 1-8 business days in transit from the ship date.

EXPEDITED:  If customer desires an expedited delivery 3 Day Select, Second Day Air or Next Day Air must be selected during checkout. With these selections, in-stock merchandise will ship the same day with a FedEx delivery guarantee.All orders placed after 2:00 p.m. EST will be processed the following business day.

Customers ordering from these locations must choose to have their order shipped 2nd Day Airor Next Day Air.

Please call the ShopRockettes.com Customer Service Center at 15-563-3179, email customer service at ShopMSG@lgmretail.com, or use the Contact Us page and a customer service representative will assist you with your order.

We want you to be completely satisfied with the products you purchase from ShopRockettes.com. You can depend on our cooperation and assistance if for some reason you wish to return your purchase. Please follow the guidelines below for your return.

We have a 30-Day Hassle Free Return Policyand our goal is to make your return simple and easy. We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we want to fix it. Simply return the form included with your package along with any item from your order in original condition (with tags) for a refund or exchange. If returning defectively manufactured merchandise, please contact our customer service team to arrange for the return/exchange.

Exchange: To receive an exchanged item more quickly, return your item(s) for a refund and place a new order today. You will be responsible for shipping fees associated with the return/exchange. The method of shipping the item(s) back to us is your choice; we recommend you receive a tracking number when returning your package to ensure proof of delivery. Please note there will be an additional shipping charge for the new package if you request an exchange. It will take 2-10 business days from the date received for the refund to appear on your credit card statement. If requesting an exchange, it may take up to 10 business days for your new order to ship.

Please send domestic returns to:

ShopRockettes.com Returns

Attn: William Penn

486 87th Street Brooklyn NY 11209 

International returns must refer to the section above.

Personalized and collectible items are non-refundable and cannot be returned or exchanged.

CDs, DVDs or other electronic media may only be returned if in the original unopened package.

Undergarments are non-returnable.

NO RETURNS / EXCHANGES AFTER 30 DAYS OF RECEIPT OF MERCHANDISE.

Product may be returned in method of your choice at your expense.

We recommend insuring the package and using a service that can provide tracking information to ensure successful delivery.

We are not responsible for lost returns.

All returned merchandise is subject to quality inspection.

We will not accept worn/damaged merchandise for exchange or refund.

If items are returned in unacceptable condition, they will be returned back to you at your expense.

At your request we will issue a prepaid shipping label.

The return shipping fees will be deducted from the amount of your return (shipping fee will be quoted over the phone when requesting the return label.

By accepting the prepaid return label, if we determine at our sole discretion that the merchandise you return is not eligible for return or exchange, you authorize us to charge the return shipping cost to your original payment source.

If you are returning manufacturer defective merchandise, we will pay the cost of return shipping only if you use the postage prepaid return label.

If you choose to use your own shipping method, we will not reimburse shipping cost.

All returned merchandise is subject to quality inspection.

We will not accept worn/damaged merchandise for exchange or refund.

If items are returned in unacceptable condition, they will be returned back to you at your expense.

The original shipping cost will not be refunded upon returning your item.