2024 Holiday Shipping Schedule & Ordering Information
Make this holiday season stress free by using the holiday ordering schedule below. Need help after the big day? Our extended return times let you avoid the rush to return! Our friendly customer service team has extended hours throughout the holiday season should you require assistance.
Please refer to the delivery timeline and return policy information below to guide your holiday shopping. Don’t hesitate to contact support here should you still have questions surrounding your order.
Christmas Delivery Order Deadlines
Products marked pre-order, printed to order, personalized, or shipped from third parties, require additional processing time prior to shipment beyond the dates listed below.
For products without such messaging, the following shipping cutoffs apply for delivery within the lower 48 states.
Shipping Method: |
Order By: |
Estimated Delivery By: |
Standard |
Monday 12/9 11:59pm ET |
December 24th end of day |
Express |
Monday 12/16 11:59pm ET |
December 24th end of day |
Next Day |
12/23 (by noon ET) |
December 24th end of day |
Please note that delivery estimates are not guaranteed. While we do our best to ship and deliver your order based upon this schedule, we encourage you to order early, as unexpected carrier delays can occur.
Extended Returns
We recognize that some fans may need a bit more time to return gifts, which is why we've extended our regular 30-day return period for the Holiday Season.
For purchases made between November 1 - December 23, 2024, you'll have until January 31, 2025, to return your item(s), subject to our standard Returns Policy.
As a reminder, personalized and some specialty items are non-refundable. Please see our Returns Policy for full information regarding exclusions.
Customer Service Hours
We are here to assist with any questions or concerns you may have regarding your order during normal business hours, Monday – Friday 08:00 AM-5:00 PM EST. Please note that customer service will be unavailable during the following holidays:
Nov. 28th (Thanksgiving) |
OFF |
November 29th (Black Friday) |
OFF |
December 24th (Christmas Eve) December 25th (Christmas) |
OFF OFF |
December 31st (New Year’s Eve) January 1st (New Year’s) |
OFF OFF |
SHIPPING
Where do you ship?
We proudly offer international shipping with minimal restrictions. During checkout, the delivery cost and estimated timing will be calculated based on your address. If your address or country is not listed in our delivery options, it means we currently are unable to ship to your location.
How much does shipping cost?
Shipping costs are calculated per order (based on things like weight, size, and the shipping option selected) once you have entered items into your basket and have proceeded through the check-out.
How long does delivery take?
Orders are typically dispatched by the Distribution Center within 1-3 business days of placing your order. Please allow additional time for customized and special orders.
Special order items fulfilled by a third-party vendor may take between 4 to 6 weeks to ship. Please be aware that third-party items are not eligible for returns, exchanges, or any promotional discounts.
The table below details processing and transit time by service method.
Shipment from U.S. |
Orders Placed |
Distribution Center Processing Time |
Transit Time |
|
(Once Shipped) |
||||
Contiguous U.S. |
Standard |
Mon-Fri |
Up to 3 Business Days |
4 - 7 Business Days |
Express* |
Mon-Fri |
Up to 2 Business Days |
2-3 Business Days |
|
Next Day* |
Mon-Fri |
By Next Business Day |
1 Business Day |
|
AK, HI, PR |
Standard |
Mon-Fri |
Up to 3 Business Days |
5 - 10 Business Days |
International |
Air* |
Mon-Fri |
1 Business Day |
2 - 6 Business Days |
Orders are processed Monday through Friday, excluding holidays. Orders placed after business hours will be processed on the next business day.
PO Box Support:
*PO box and other non-standard delivery addresses are not eligible for *Express and *Next Day shipping. If selected, the delivery method will automatically be updated to a compatible service, which may result in delayed transit time.
Returns:
What is your returns policy?
We have a 30-Day Hassle Free Return Policy. If you are not satisfied with your purchase, items can be returned within 30 days of receipt of order; *exclusions may apply based on the items. Items must be in their original, unused condition, with no signs of damage or wear, and all labels still attached.
*Personalized and collectible items are non-refundable and cannot be returned or exchanged.
Upon receiving your returned items, it generally takes up to 5 business days to process the return. However, during busy periods, processing may take longer, so please allow up to 14 business days.
How do I return the items?
Please return items using your preferred carrier with a trackable shipping option. Be sure to obtain a tracking number to confirm proof of delivery for your package. We are not responsible for any parcels lost during transit.
Please send domestic returns to:
Legends Global Merchandise
Order number # [insert]
ATTN: Returns
4000 Bordentown Ave, Suite #2
Sayreville NJ 08872.
For International returns, please refer to the website where the order was placed for instructions or contact customer support for assistance.
Please Note:
I received damaged/faulty product.
If the merchandise you received is of unsatisfactory quality, damaged, or defective, please contact customer support to file a damage claim and request a prepaid return label. If you choose to use your own shipping method, the shipping cost will not be reimbursed.
For more additional details, please review the FAQS.
Can I exchange an item?
To exchange items, kindly return the unwanted item(s) and place a new online order.
You are responsible for the shipping fees associated with your return or exchange. Please use your preferred carrier with a trackable shipping option and obtain a tracking number to ensure proof of delivery.
Please allow up to 14 business from the date received for the refund to appear on your credit card statement.
Will my original price be honored?
Yes, for the same style number we will honor the original purchase price when you reorder a different color or size. For assistance with reapplying any discounts, feel free to contact customer support.
Cancellations (US only):
If you need to change or cancel your order, please email us through the Contact Us page on the website immediately. We process orders as quickly as possible to ensure timely delivery, so it may not be possible to change or cancel your order once it's confirmed. Please contact customer support promptly for assistance.
If your order has been processed, the customer support team will provide you with information about how to return the item.
Please Note:
For wholesale and/or tax exempt order inquiries, contact lgmwholesale@legends.net. Please note that these types of discounts cannot be applied retroactively to existing orders.